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VR Worx 2.6 Compatibility issues with Microsoft Windows Vista and Mac OS X Leopard:

VR Worx 2.6 is NOT currently compatible with Microsoft Windows Vista or Mac OS X Leopard. A FREE update will be released in the very near future for all VR Worx 2.6 users who wish run VR Worx 2.6 on these operating systems.

Attention VR PanoWorx, ObjectWorx, VR Worx 1.0, VR Worx 2.0 for Windows users:

Please use QuickTime versions 6.3 or earlier with these products. The latest version of QuickTime causes these applications to crash when attempting to create a new panorama or object project or when opening an existing project file. QuickTime 6.3 for Windows 98/Me/2000/XP can be downloaded by clicking on the link below.

Download QuickTime 6.3 - Mac

Download QuickTime 6.3 - PC

For users who need to use QuickTime 6.4 or later while using VR Worx 1.0 or 2.0 for Windows, here is a workaround:

When given the option to create or open a new project, create a 'blank' scene. Then click on File, New from the menu bar and create a new panorama or object project file and proceed as usual. We apologize for the inconvenience.

VR Worx 2.5 users who are experiencing these issues and are using QuickTime 6.4, please proceed to the downloads page and download the 2.5 patches.

   

Technical support is available to all VR Toolbox customers or anyone trying out any VR Toolbox application demos. There are several ways of getting your questions answered...

  • Frequently Asked Questions - The FAQ section can help answer some of the most common questions. If you're experiencing any technical problems or production type questions, the FAQ should be read first before contacting technical support.
  • Technical Support Form - This form is used to help analyze individual issues. It asks for specific information about your machine, operating system, product used and allows for detailed explanations to help describe the issue to assist in analyzing the problem.
  • Technical Support Email - Technical support can be reached directly by email Mondays through Fridays, 9am to 6pm, EST or can be contacted via telephone at 407-971-5986.

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Site last updated January 31st, 2008